Overpayment and Underpayment

Overpayment

When receiving a payment from the tenant, the tenant may pay more than the amount being requested. In this case, the surplus amount will be credited towards the tenant's balance. This can be seen under the Credits section of the unit detauls or tenant details page.

NOTE: If a tenant occupies multiple units in the same property, the credits are shared across all the units.

Credits_unit_details
Credits of the tenant seen in the unit details
Credits_tenant_details
Credits of the tenant seen in the tenant details

Using the tenant's credits

Subsequent payments from a tenant with credits will activate an option to Use remaining credits. This will intelligently deduct the credits the user has from the total amount that the tenant has to pay.

Example

Given the tenant has an existing credit of PHP 500, a new payment request of PHP 4,500 is sent to the tenant. If the Use remaining credits option is selected, then the value that needs to be paid by tenant is automatically reduced to PHP 4,000 (4500 - 500 = 4000).

The actual amount that the tenant has paid can be adjusted still.

  • If the tenant pays less than PHP 4,000, then the payment request will be considered Partially paid.
  • If the tenant pays more than PHP 4,000, then the surplus will be credited (after deducing the initial credits that were used)
Credits_example
Example of using the ceredits

Underpayment

If a tenant pays below the requested amount, the payment request will be considered Partially paid. A partially paid payment request can receive a payment multiple times until the amount matches or exceeds the requested amount.