Complaints
Our robust Viber and Facebook Messenger chatbots can accept complaints and maintenance requests from tenants.
View the complete list of complaints from all tenants in the Complaints Page
The photos uploaded by tenants can be viewed or downloaded in the system. Meanwhile, you can change the status of the complaints to either one of (pending, in progress, resolved, rejected) to address their feedback and provide a quick resolution. The Activity area allows you to input internal comments or notes related to the complaint.
The tenant will receive an email whenever the status of complaint is changed.
Submitting a complaint
Your tenant can utilize our Viber and Facebook Messenger chatbots to submit any complaints to your property. An example can be seen by playing the video below:
The tenant selects the unit that they are occupying, before submitting the following data:
- Title of the complaint
- Additional details (optional)
- Any images (optional)
After the complaint has been submitted, you can immediately view the complaint and make any changes to it.
